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WARRANTY

30 Day Money Back Guarantee

We feel so confident that you will like your Rapid Adjust Seatpost that we offer a thirty (30) day money back guarantee. If you are not completely satisfied, you may return the seatpost for your money back. However, please note that in order to receive a full refund (less the cost of shipping), the seatpost must be returned postage prepaid within seven (7) days from your thirty (30) day anniversary of when your seatpost was delivered to you. Also, a refund will not be issued if the product has been subject to damage due to improper installation; rocks, crashes and/or dents; unreasonable use; improper maintainence; modifications and/or shipping damages or loss.


One Year Limited Warranty

Your new Rapid Adjust Seatpost is warranted to the original consumer against defects of workmanship and materials for a period of one (1) year from the original purchase date. Should there be a defect or malfunction of the product, RASE Components, LLC will repair or replace the product, at RASE’s option, free of charge. This warranty does not cover the labor cost of component removal or reassembly associated with a warranty claim, nor does it cover the costs of shipping to RASE. RASE, however, will cover return shipping and handling costs for all valid warranty claims. All warranty coverage is based on the product being properly installed, used and maintained as is detailed in the Instruction Manual provided with your seatpost and available online at www.RASEbike.com.

This warranty is void if the product has been subject to unreasonable use, improper maintenance, or other causes not arising from defects in original material or workmanship. This warranty is also void when damage to the seatpost has occurred from the following:
  • Abuse
  • Poor bike hygiene
  • Damage to the exterior finish caused by improper installation, rocks, crashes, and/or dents
  • Modifications
  • Shipping damages or loss (purchase of full value insurance is recommended)
This warranty does not include adjustments, parts or repairs required by circumstances beyond the control of RASE Components, LLC. Normal wear and tear is not covered by this limited warranty.

RASE Components, LLC wants you to enjoy your seatpost to the fullest. Therefore, we want to make dealing with a warranty issue as painless as possible. In order to provide a fair and reasonable warranty program, we need you, the customer, to be fair and reasonable as well. So, if you damaged your seatpost as a result of crashing or improper maintenance, just be honest and let us know what happened. We will work with you to minimize the cost of repairs so you can get right back out on the trails without depleting your bank account. There are no expressed warranties other than those stated herein.

Any expressed or implied warranties, including but not limited to merchantability and fitness for a particular purpose are limited to the above one-year warranty period. RASE Components, LLC shall not be liable for any incidental or consequential cost, expenses or damages resulting from any failure defect or malfunction of this product.

Some States do not allow the exclusion or limitations of implied warranties or consequential damages; therefore, the above limitations may not apply to you.

This warranty grants you specific legal rights, and you may also have other rights that vary from State to State.


SHIPPING

Domestic (U.S.) Shipping:

RASEbike.com currently ships via the United Parcel Service (UPS) or United States Postal Service (USPS) for all orders delivered to our Customers within the United States. Shipping rates are automatically calculated by shipping weight according to the delivery address you provide during the checkout process. We will charge you the exact amount charged by UPS, so you may receive a follow-up email from us requesting the balance for any additional shipping charges to complete your transaction prior to your order being shipped.

Authorized U.S. RASE Dealers may choose to place shipping charges on their own UPS Shipping Account by simply providing their UPS Account Number and Shipment Method in the box named “Special Instructions or Comments About Your Order” during the checkout process.


International Shipping:

RASEbike.com International Customers currently can choose to have their orders either shipped via the United Parcel Service (UPS) or the United States Postal Service (USPS). Shipping rates are automatically calculated by shipping weight according to the delivery address you provide during the checkout process. We will charge you the exact amount charged by UPS or USPS, so you may receive a follow-up email from us requesting the balance for any additional shipping charges to complete your transaction prior to your order being shipped.

Authorized International RASE Dealers may choose to place shipping charges on their own UPS Shipping Account by simply providing their UPS Account Number and Shipment Method in the box named “Special Instructions or Comments About Your Order” during the checkout process.

Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; therefore, you should contact your local customs office for further information. Additionally, when ordering from RASEbike.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.


RETURNS

Rapid Adjust Seatposts (All Models) - Return Instructions:

Return of a product, for any reason, must be associated with a Return Authorization Number (RA number). A Return Authorization Number can be obtained by contacting RASE Componets, LLC directly at 603-474-1274 or warranty@rasebike.com . RASE Components, LLC will not accept responsibility for any seatposts returned to RASE Components, LLC without an RA number. If returning a seatpost, please follow these simple instructions:

1. Remove the product from your bike.

2. Carefully package the product in a sturdy cardboard box. Please note that RASE Components, LLC will not be held responsible for damage to products caused by improper packaging.

3. Mark the Return Authorization Number clearly on the outside of the box and address as follows:

                RA# (Fill in Number)
                RASE Components, LLC
                5B Fanaras Drive
                Salisbury, MA 01952

4. Include a copy of your original purchase receipt if purchased from a bike shop/dealer.

5. Include a copy of your contact information inside the box.

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